Apologies everyone for facing issues with Installing, Device not supported, License invalid and missing Icons they all happened as we did not anticipate such high load would crash our servers, we fixed the issues and added a ton of servers and load balancers this morning. Its live since 10 mins so all these problems are resolved now. Apologies again we really didn’t expect such conversion.
Known issues that were related to this server overload:
- Ratio - License verification
- Ratio - News service (“cannot reach server” error message)
- BllocDesk - “Device not supported” error
- Ratio - Lines icon pack not installed - Solution: Open BllocServices and it should pick up the Lines Icon app and install it.
So we expect all of these to be solved now.
Current Issues NOT related to the server overload:
- Ratio “Device not supported” dialog for some OnePlus and Pixel phones. We are working on a solution right now.