"Ratio isn't supported on your device" showing IN RATIO (megathread)

Hey @olivier and @Ismael I took the time to compile all of the users that have OP devices that need help so that it is easier and no one falls through the cracks. Thanks a ton for all of your work!

@devsb @mtuguldur.b @hannes @Tristan @qirh @William197 @fox

Please ONLY and ONLY post:

  • whether the issue “device not supported” appears on BllocDesk or on Ratio
  • a screenshot of your “About Phone” settings, the “Model” section must be visible.

Thank you!

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See above @hannes

@jbriones95 oh well, i should not be part of this megathread, ive got a pixel 3a …

Most important what I need is the model name (eg HD1913)

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As requested.

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@shanzsamael @manav @khumargirdhar @imjacobestep @raulsuciu99 @samarthkalra895

Please ONLY and ONLY post a screenshot with your information as presented above.

Please provide this:

  • whether the issue “device not supported” appears on BllocDesk or on Ratio
  • a screenshot of your “About Phone” settings, the “Model” section must be visible.
2 Likes

@rnjth.mr @marutimohitr @fma @sameerays @arcaine2

Please ONLY post:

  • whether the issue “device not supported” appears on BllocDesk or on Ratio
  • a screenshot of your “About Phone” settings, the “Model” section must be visible.
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“Device not supported” appears on BllockDesk

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The issue has been resolved now. Thanks for support.

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Yesterday’s problem still not solve…I can’t use the code…

@shanzsamael Please post the required information. Thank you!

Edit by Jbriones95:

1 Like

1 Like

@shanzsamael Please edit above and include also a screenshot of your about page. Thank you!

What should I edit it?

Device not supported is showing

See above from @khumargirdhar

U mean…my device not support?

@shanzsamael Is your only issue the “device not supported” dialog? If so, please disregard.