Phone is not getting conected

When I tried to install pro version my phone is not getting connected.
My usb debugging option is on and phone is in file transfer mode. after reconnecting the debugging pop-up isnt coming
Plz help

Try running Blloc desk as an administrator and see what happens. Also try another cable. What device is this btw? @snape1819

I use the same cable to transfer movies and photos.
Device k20 Pro

Your Phone is not supported yet. Please install the Light version of the app. Thanks for understanding :slight_smile: