First off, I hope that this post doesn’t hurt any party — I genuinely believe that these are some improvements that may probably be considered to improve the general user experience of obtaining Ratio.
Here are some of my feedback that I’d like to share regarding the Blloc website that I hope may be improved on; for other current users, feel free to share what you think as well! I hope that the tediousness in my feedback doesn’t come across as being rude; I hope to be as objective and direct as I can.
The Blloc website
The website introduces us to Ratio, which is described as “a minimal super-app built to re-define your smartphone experience.” I get that this description is valid, but perhaps it could be better to simply point out the objective fact that Ratio is a launcher; this can also help mitigate some confusion by new users later on.
Upon reaching the section describing the Drawers and Tree, the background of the image is predominantly dark-coloured; considering that the Blloc logo at the top is also dark-coloured, this makes the logo muffled temporarily; this isn’t a major issue, though, so I’ll just leave it as it is.
I noticed that the general trend of descriptions includes using adjectives (minimal, mindful, local, etc.); when you get to the section describing privacy, “privacy” seems to stand out to me. Perhaps it could be better to use the adjective form of privacy — private.
General user experience
I believe that general user onboarding and support (without the need to contact Blloc directly) can be lacking, and this can greatly confuse new users who are keen to try Ratio out. I think that it may be better to make links to Blloc’s HowTo page more dominant so that support (such as FAQs) can be easily reached.
I noticed that the website to install BllocDesk is extremely vague; even the Blloc HowTo website made no mention of that page or had any links pointing to it. I think that it’ll be best to include a link to install BllocDesk to the main Blloc page and the HowTo page.
BllocDesk is in its early stages now, but I can really see how much of a benefit it can give after more time to develop. I noticed one behaviour that I didn’t quite expect (more like didn’t get to see happening), and that’s this:
- When the device (phone) fails to connect to the camera service, a prompt appears that requests the user to click on the QR code in BllocDesk to get a text code to type in; however, I didn’t see such behaviour happening. Perhaps the feature hasn’t been developed yet, though, so I’ll give the benefit of the doubt!
Other tedious stuff
- I noticed that the use of the word ‘troubleshooting’ isn’t always consistent throughout the Blloc websites; perhaps it would be better to standardise them to ‘troubleshooting’ and ‘troubleshoot’.
That’s all that I have for now! I hope my point of view is one that others agree with; for others, please let me know of your thoughts as well! Hopefully, if these are changes which everyone hopes to see, they can be one that Blloc will implement in the near future.