Alright, let’s clarify the issue first as I’m having trouble to understand your problem.
You reset your phone and then you reset your code on members.blloc.com to get a new code to install Ratio again, is that right?
You said that the new code you got worked fine in BllocDesk but later you got asked again to enter a code and it didn’t work there. When exactly were you asked for a code for a second time? That shouldn’t happen.
Also it’s quite normal not to get the new code per Mail after a reset, I never got a mail for that as well.
Also, which device are you trying to install ratio on?