BllocDesk Error at Step 8

I am getting this Error while installing Ratio using BllocDesk:

Error happened Failure: ‘device ‘8syhau5lskgehaba’ not found’

I am using Xiaomi Redmi Note 8 Pro with Android 9 and Windows 10 on my PC.

Try using a different cable. This could be a possibility that the device got disconnected during installation.

Ok I will try that. But what does the Error mean. Is my device supported?

No, Redmi Note 8 Pro isn’t supported as of now. But that doesn’t effect Installation as long as you have Android version newer than 8.1

Error clearly states device not found which means device is disconnected or the connection is interrupted

How can I request the support for my device.